PRODUCTS & SERVICES

We work with local farmers, stores and artists to supply you with the best products and services. We are not responsible for the performance of these products. Products are subject to availability.

Whitefish Concierge is providing personal shopping service for your reservations. We are not responsible for your trip experience once you are booked with a third party, nor are we responsible for weather that will negatively impact your reservation, or any other factors that may present themselves. We strive to provide the best references to other businesses in the area on your behalf and all actions after the reservation are solely the responsibility of the other party.

We are happy to deliver items and provide personal concierge services on you behalf. There may be conditions outside our control that impact the delivery of these items or services we are performing, i.e. weather, vehicle failure, etc.

PRICES AND PAYMENT

Our package and product prices are clearly stated on the website. A delivery fee will be charged on top of these prices. For grocery, club store, and beer, wine & liquor orders, you will be charged a service fee for delivery and shopping, on top of your bill total. These items are stated prior to checkout. Our service prices are clearly stated on the website or negotiated and invoiced after our consultation.

SHIPPING & DELIVERY

Shipping may be requested. Once requested an estimate of delivery charges base not eh time frames requested by the buyer will be sent. These charges must be agreed upon to proceed.

Delivery provided to areas within a 10 mile radius of downtown Whitefish only. Items will be delivered at a specified, agreed upon time between the seller, the buyer and the property manager. Delivery is subject the accuracy of these details. Weather my delay delivery.

Circumstances out of our control, such as extreme weather, may cause occasional delays, we will communicate with you in advance.

We are unable to provide pre-arrival deliveries to vacation properties without the authorization of the property manager. If you are not renting a property with one of our partners, pre-arrival services may not be an option

RETURNS, REFUNDS, COMPLAINTS

We hope that you enjoy the products we are providing. If you have a problem, we want to hear from you so we can try to make things right. ExperienceMontana@whitefish-concierge.com No returns of products. No refunds for products or services.

OUR RIGHT TO REFUSE SERVICE

If at any time we feel unsafe in an environment we are delivering to, we have the right to refuse service.

LIMITED LIABILITY

Unforseen circumstances happen, but it is our goal to provide you with the services and products that you requested. We are not liable for any indirect damages due to circumstances that our out of our control. We provide personal shopping only and are not responsible for the performance of the individual products that you use or consume as part of our shopping service or custom baskets. When assisting with an event or trip planning, we are not responsible for the actions of the third party and will not be held liable for actions outside of our control